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We aim to get your order to you as quickly as possible and ship within 1 to 3 working days. Postage is free for all UK orders over £20, or £2.99 for smaller orders. Our standard delivery is by Royal Mail. However, depending on size and weight, some items may be delivered via our courier service.
Goods supplied within the UK will normally be delivered within 7 working days of acceptance of your order. During busier periods this may be slightly longer, we will notify you if there is a delay.
We try to be environmentally conscious and to do so we re-use packaging wherever we can. You may find we've re-used materials received from our suppliers in packing your order. Whilst we do not buy these materials, we hope you will agree that the more use we can make of them, before they go to landfill, the better.
We accept payment via all major credit and debit cards, through a 3D secure server.
Your card will be debited on completion of the checkout process and the purchase will appear on your statement as "Mountain Ash Crafts"
As an alternative, you may choose to make payment with PayPal.
The confirmation email you receive will also be your official receipt. The security of our customers is paramount and the website is both secure and follows all current best practice guidelines.