Terms & Conditions

1. Currency

All prices on this site are quoted in pounds sterling (£ or GBP). Payment will be made in pounds sterling.

2. Online Payments

We accept payment via all major credit and debit cards, through a 3D secure server.

Your card will be debited on completion of the checkout process and the purchase will appear on your statement as "Mountain Ash Crafts"

As an alternative, you may choose to make payment with PayPal. 

The confirmation email you receive will also be your official receipt. The security of our customers is paramount and the website is both secure and follows all current best practice guidelines.

3. Duties and Local Taxes

Our site is primarily intended for use by people resident in the United Kingdom. All prices quoted include Vat at the current rate.

4. Shipping/Carriage

We aim to get your order to you as quickly as possible. Postage is free for all UK orders over £20, or £2.99 for smaller orders. Our standard delivery is by Royal Mail. However, depending on size and weight, some items may be delivered via our courier service. Goods supplied within the UK will normally be delivered within 7 working days of acceptance of your order. During busier periods this may be slightly longer, we will notify you if there is a delay.

5. Damage in Transit, Returns and Refunds 

All our parcels are carefully packed to ensure you receive your goods in the best possible condition. However, If you do receive damaged goods, please retain all relevant documentation and packaging so that we can make a claim against the carrier's insurers. Please contact us within 48hours of delivery by e-mail, post or telephone so we can rectify the situation for you and organise a return of the damaged item. Refunds will be made by the same method as that used for the original purchase.

6. Returns for Cancellations and Unwanted Items

If you change your mind about any items you have ordered from us please notify us within 7 days of receipt. Providing the products are unused, in their original packaging and in a saleable condition, you can return an item along with a copy of your invoice for a refund of the product cost. In this event you are responsible for the postage cost and safe delivery of the items. Please note that CDs and DVDs must have their original seals intact.

7. Goods not Available for Shipment

Although we endeavour to keep reasonable stock of all of our products, it may be possible for some goods not to be in stock at the time you place your order. In the event that we cannot ship your goods within two to three working days of receipt of your order, we will contact you by email to advise you of the situation and ask whether we should proceed with the transaction.

8. Confidentiality

We undertake to exercise all reasonable precautions to keep information supplied by customers strictly confidential. Any other information supplied to us may be stored on our computer system for our convenience, but will never be supplied to any outside agency.

9. Complaints

We endeavour to provide the highest level of customer service. If something should go wrong please contact sales@macrafts.co.uk. We welcome your comments as it enables us to continually improve our service. We will reply to you within 5 working days, normally with an immediate resolution. If the problem cannot be resolved immediately we will keep you informed of the steps we are taking to put the matter right.

10. Customer Service and Other Correspondence

Should you wish contact us for any reason please send e-mails to sales@macrafts.co.uk or post to Mountain Ash Crafts, Stables Craft Centre, Halfpenny Green Vineyards, Tom Lane, Bobbington, West Midlands, DY7 5EP. Our telephone number is 01384 221554. The telephone line is to our shop, normally manned seven days a week from 10:30am to 5:00pm.

11. Statutory Rights

Our terms and conditions in no way affect your statutory rights as a consumer.

12. Applicable Law and Courts Of Jurisdiction 

All transactions undertaken through this web site are governed by English Law and any legal actions arising out of such transactions shall be subject to English Legal processes and under the jurisdiction of English Courts.

13. Environmental Policy

We try to be as environmentally conscious as possible and in doing so we will re-use packaging wherever we can. You may find that we have re-used a supplier box, padded envelope or other packaging such as plastic bags or filling in your order. We also re-use any void fill such as polystyrene chips, bubble wrap and air filled bags that we receive from suppliers. We don?t buy these particular types of void fill ourselves as they are not so environmentally friendly, however, we feel that the more use we can make out of such packaging products, before they are put into landfill, the better!

14. Cookie Policy

What are cookies?

This website uses cookies to collect information. Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smart phones or tablets) as you browse this website. They are used to 'remember' when your computer or device accesses this website. The cookies are essential to the effective operation of our website and to enable to you shop with us online. Cookies are also used to tailor the products and services offered and advertised to our customers, both on this website and elsewhere.

Information collected

Some cookies collect information about browsing and purchasing behaviour by people who access this website via the same computer or device.This includes information about pages viewed, products purchased and the customer journey around a website. We do not, however, use cookies to collect or record information on users' name, address or other contact details. We are able to use cookies to monitor individual customer browsing and purchasing behaviour but third parties are not able to identify customers using cookies.

Who sets the cookies?

The cookies stored on your computer or other device when you access this website help deliver a high quality website and on-line shopping experience. Some cookies are necessary to enable customers to a make purchases on our website. Cookies may also be set by third parties who participate with us in affiliate marketing programs however, none of these third parties collect any personal data from which they would be able to identify individual customers.

What are cookies used for? 

The main purposes for which cookies are used are:

1. For technical purposes essential to effective operation of website, particularly in relation to on-line transactions.

2. To enable us to collect information about the browsing and shopping habits and activities of customers, including to monitor the success of campaigns, competitions etc.

3. To enable us to meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.

How do I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies. How to do this will depend on the browser you use and we provide further detail below on how to disable cookies for the most popular browsers:-

For Microsoft Internet Explorer:

1. Choose the menu 'tools' then 'Internet Options'

2 Click on the 'privacy' tab

3 Select the setting the appropriate setting

For Mozilla firefox:

1. Choose the menu 'tools' then 'Options'

2 Click on the icon 'privacy'

3 Find the menu 'cookie' and select the relevant options

For Opera 6.0 and further:

1. Choose the menu Files > 'Preferences'

2 Privacy

What happens if I disable cookies?

This depends on which cookies you disable, but in general the site may not operate properly if cookies are switched off. If you only disable3rd party cookies you will not be prevented from making purchases on this site. If you disable all cookies you will be unable to complete a purchase on this site.